FAQ

  • You can DM us on Instagram @butterdays_atx or email butterdaysatx@gmail.com where we will guide you through the ordering process.

  • We recommend placing your order at least 2–3 weeks in advance to make sure your desired date is available.

  • Yes! Please let us know as soon as possible if you need to make changes. We’ll do our best to accommodate, depending on timing & complexity.

  • Not quite! Your order is confirmed once we finalize the details and receive your payment (either full or 50% deposit).

  • You can cancel your order or receive a full refund if you let us know at least 3 days in advance.

  • If your preferred date is already taken, we’ll work with you to find the next best available date or suggest alternative options so you can still get the cake you love.

  • We accept Venmo, Zelle, Apple Pay, PayPal, & cash.

  • Once your order details are confirmed, we’ll send a payment request through your preferred payment method. You can pay in full or put down a 50% deposit, with the remainder due at pick-up.

    If you are paying in cash, the full amount will be due at pick-up.

Ordering & Payment

  • We meet clients outside The Westlake Market at 96 Redbud Trail. This is our only pick-up location at the moment.

  • We’ll reach out the day before your order to coordinate a convenient pick-up time. If you have a preferred time when placing your order, let us know and we’ll make a note of it.

  • Yes! Delivery is available for an additional fee.

  • Yes, just let us know as soon as possible. We’ll do our best to accommodate your schedule.

  • No worries! Please send us a message to let us know your estimated time of arrival.

Pick-up & Delivery

  • When picking up your cake, make sure your car’s air conditioning is on to keep it chilled. Lay the cake flat on the car floor, either in the front or back seat. If you place the cake in the trunk, secure it so it does not move during transport—for example, using cable ties or another stable method.

  • Before pickup, make sure you have space in your fridge. Store the cake in the fridge until 1–2 hours before serving, or until it reaches room temperature. Cover the cake with plastic wrap or place it in a container to keep it fresh. The cake can be refrigerated for up to four days.

  • Once the cake is picked up, proper handling & storage become the customer’s responsibility. We are not responsible for damage caused by heat, improper transport, or storage after pickup.

  • Yes, the cake should be kept in the refrigerator to stay fresh and maintain its structure. Always store it covered or in a container to prevent it from drying out or absorbing other fridge odors. Remove the cake from the fridge 1–2 hours before serving to allow it to come to room temperature.

  • Not all decorations are edible. Some cakes include non-edible elements such as flowers, floral tape, toothpicks, wires, or support pieces. These should be removed before serving

  • If your cake includes fresh or decorative flowers, the stems may be wrapped with floral tape or supported with toothpicks or picks. These are not edible & must be removed before serving. Flowers are decorative only & should not be consumed.

  • If your cake includes bows or ribbons, they may contain wire to help hold their shape. Wire is not edible & must be completely removed before serving.

  • Cake leftovers should be stored in the refrigerator to maintain freshness. Cover any exposed areas with plastic wrap or place the cake in an airtight container to prevent it from drying out. Leftover cake can be refrigerated for up to four days. Before enjoying again, you may let slices sit at room temperature for a short time for the best texture & flavor.

Cake Care